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Questions & Answers

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions.
Read on for details about purchasing, sending, checking order status, redeeming, and more.
Getting Started Payment Manage Your Account
Register for a FlexIncentives account
Add funds to your account
Upload recipients
Reset password Learn more
Our billing cycle
Pay with Credit Card
Pay using Wire Transfer
Set up ACH Learn more
Create and manage sub-accounts
Mail server settings & invoices
Update account information
Account subscriptions Learn more
Sending What are Gift Card Credits? Analytics
Delivery methods
Request a brand
Gift card scheduling
Gift card delivery options Learn more
What are Gift Card Credits
Redeeming Gift Card Credits
How to redeem a gift card
Download the FlexCard App Learn more
Track gift card purchases
Value per order reporting
Gift cards sent per month
Export gift card data Learn more
Orders Security We keep you informed
View order status
Manage your orders


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SSL Data Encryption
Your personal information
Privacy Policy

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Campaign sent notifications
Balance top-up notifications
Daily usage reports
Campaign errors Learn more
Have a question?
We’re always here to help.