Login Help

Questions & Answers

Gift card delivery options

All FlexIncentives gift cards are sent electronically to recipients' email addresses. If a recipient has the FlexCard App installed on an iOS or Android device, they can also receive the gift instantly within the application, and are alerted to its delivery via a Push Notification.

Can I purchase a different denomination to what’s available in FlexIncentives’ Gift Card Catalog?

The denominations offered by FlexIncentives are set officially by the brands in our catalog. At this time, it is not yet possible to tailor the card denominations to a user’s preference.

Request a brand

Don't see the brand you want to send? Contact support@flexawards.com to submit your request. It is our mission to build the best brand catalog for our customers.

Can I schedule the delivery of a gift card?

Not yet, but our development team is working hard to deliver this feature for you within a future update.

Is there a limit to daily/monthly orders?

There is no limit to the amount of gift cards you can send using the FlexIncentives platform. If you intend to send a lot of gift cards, we recommend upgrading your package to take advantage of the lower fees per gift card.

Can I send a gift card outside the United States and Canada?

FlexIncentives is available to customers in the United States and Canada. Gift cards purchased on our US site are redeemable within the United States only, or as stated within the terms and conditions of the gift card. Gift cards purchased on our Canadian site are redeemable within Canada only, or as stated within the terms and conditions of the gift card.

We are working hard to roll out the platform in other locations.

Can I send gift cards via a standard mail service?

We exclusively offer digital gift cards, which means all of our gift cards are delivered electronically to the recipient. A recipient can access their gift card online via a web browser or the FlexCard App. The recipient can also download and print a PDF of the gift card, which is attached to the New Gift email they receive.

An alternative option would be to send the gift card to yourself, download and print the PDF and then forward it by a standard mail service to the recipient.

Please consider the environment before printing.
Have a question?
We’re always here to help.