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Questions & Answers

How do you keep me informed of the status of my order?

Once you have successfully placed an order, we will send you an order acknowledgement email confirming that your order has been sent. A notification will also be sent to your account’s Master Admin.

If any error occurred whilst sending your campaign, we will notify both you and the Master Admin by email so you can plan to manage your order and resend it.

I have not received my Order Acknowledgement email

Please make sure that the email address on your account is correct and that the email has not been directed to a spam folder.

Contact support@flexawards.com if you need further help.

Daily usage report

A daily usage report will be sent to the Master Admin and yourself, when an action occurs within the account. It will detail the gifts that have been sent, refunded, resent, failed and the gifts that have not yet been viewed by recipients.

Balance top-up receipt

Once you have successfully added funds to your FlexIncentives account, we will send an acknowledgement email confirming the amount added. An Invoice will be attached to this email for your records.

An acknowledgement email and Invoice will also be sent to the Master Admin of the account and the Accounting Team if they have been set up within your account to receive these invoices.

Learn how to set up your accounting team to receive Balance Top Up Invoices.

Funds transfer notification

When you transfer funds between sub-accounts, a notification will be sent to the Master Admin confirming the amount transferred and informing which sub-account the funds have been transferred to.

What happens if FlexIncentives needs to delay my order?

In some instance there may be lower stock levels on certain brands. We aim to inform you as soon as possible of any delays by email.
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